CRC complaints and feedback

We want to provide safe and high-quality services so that you receive the best care.

Your feedback matters. It helps us to improve our services.

We want to hear from you about your experience of using our services:

  • what worked
  • what we could improve
  • what didn’t work

Make a comment, compliment or complaint

There are many ways you can tell us about your experience:

  • Tell the people caring for you today.
  • Email us at haveyoursay@crc.ie
  • Fill out the paper feedback form and give it to a member of staff.
  • Send a letter to:
    Compliments & Complaints
    Quality, Risk and Safety Department
    Central Remedial Clinic
    Vernon Avenue
    Clontarf
    Dublin 3
  • Call us on 01- 8542200 from 9am to 5pm Monday to Friday.

If you are unable to give feedback yourself, ask a relative, carer or advocate to do this for you.

Comments , compliments and Complaints

A comment could be a suggestion for service improvement. It can also be an observation made by a service user that can lead to learning by the organisation.

If you have a comment or compliment, we will share your feedback with the service or staff member.

What to include in a complaint

A complaint should include:

  • Your contact details.
  • Who was involved.
  • What happened and when
  • What your concerns are.
  • What you want to happen now.

Please provide any extra information and copies of other relevant documents.

What happens after you make a complaint?

You may have had a poor experience and told a member of staff or the person providing your care. If so, they will try to help you straight away, if possible, or within 48 hours.

If you made a written complaint, we will let you know that we have received your complaint within 5 working days.
Then we will:

  • look into your complaint and respond to you within 30 working days
  • contact you to ask for more time, if needed

We might call or ask to meet you to hear more about it.

If you are not happy with the outcome of your complaint, you can ask for an internal review by the CRC. You can also ask for an external review from the Ombudsman or the Ombudsman for Children.