We want to provide safe and high-quality services so that you receive the best care. Your feedback matters. It helps us to improve our services.
We want to hear from you about your experience of using our services:
A comment could be a suggestion for service improvement. It can also be an observation made by a service user that can lead to learning by the organisation.
We will acknowledge all feedback and share with the relevant service, Senior Management and/or CRC Board.
A complaint should include:
Please provide any extra information and copies of other relevant documents.
You may have had a poor experience and told a member of staff or the person providing your care. If so, they will try to help you straight away, if possible, or within 48 hours.
If you made a written complaint, we will contact you within 5 working days to acknowledge receipt of your complaint.Then we will:
We might call or ask to meet you to hear more about it.
If you are not happy with the outcome of your complaint, you can ask for an internal review by the CRC. You can also ask for an external review from the Ombudsman or the Ombudsman for Children.
There are many ways you can tell us about your experience:
If you are unable to give feedback yourself, ask a relative, carer or advocate to do this for you.
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